The Case Against Building an Enterprise Chatbot
A universal chat interface often shifts the work of understanding systems onto users. Focused workflow products usually create more value.
Product Design
Articles tagged with Product Design.
Product Design
Why Every AI System Needs a Refusal Strategy
A useful refusal is a designed product outcome that protects users and moves uncertain work somewhere responsible.
Enterprise AI Fails at the Handoffs
The model may perform its task well while the wider system fails between people, tools, decisions and exception queues.
Why Prompt Engineering Won’t Save a Broken Workflow
Prompts can shape model behaviour, but they cannot repair missing evidence, unclear ownership or wasteful handoffs.